Customer Help
frequently asked questions
returns and exchanges
delivery information
payment & security
gift cards
loyalty program
pre-order FAQ
 
Contact Customer Service
+61 2 6685 7441
info@unpluggedbyronbay.com
 
Gift Cards FAQ
Printed Gift Cards and e-Gift Cards are ideal for that hard to buy for person!

Please find below the e-Gift Card terms and conditions:
  • e-Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. Gift Card amounts can only be redeemed in the Australian dollars only.
     
  • All Gift Cards are valid for 12 months from the date of purchase and must be redeemed only through our website.
     
  • All Gift Cards are not redeemable for cash and cannot be exchanged or returned.
     
  • Gift Cards cannot be used to purchase other Gift Cards.
     
  • Items purchased using a Gift Card may be exchanged according to our standard return and exchange policy.
     
  • If your order exceeds the amount of your Gift Card, you can pay for the balance with your credit card
     
  • If your order total is less than the value of the Gift Card, the remaining balance will remain on your Gift Card and can be used again when you place your next order. You can check your Gift Card balance online via the Gift Card page within your My Account section.
     
  • If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit.
     
  • May is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
     
  • Please make sure you have the correct spelling of the recipient's email address before purchasing an e-Gift Card! We are not responsible for misspellings in this address that may result in it being sent and used by someone else due to an incorrect email address. We are not liable for delivery of an e-Gift Card to an incorrect or non-existent email address.
     
  • Promotion codes cannot be applied to the purchase of Gift Cards.
     
  • Sales tax (if applicable) and shipping is applicable on any products purchased with a Gift Card.
     
  • Shipping is applicable on Printed Gift Cards (International orders only).
     
  • In the event a Gift Card code is non-functional please contact us we will supply a new code.