Customer Help
frequently asked questions
returns and exchanges
delivery information
payment & security
gift cards
loyalty program
pre-order FAQ
 
Contact Customer Service
+61 2 6685 7441
info@unpluggedbyronbay.com
 
Frequently Asked Questions
Is it safe to order online?

Of course. Unplugged uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online please contact us to arrange payment.

Are my personal details safe with Unplugged?

Unplugged practices safe e–commerce. We do not store credit card details and do not share any of our customers' information with any other parties.

How can I place an order?

Online using PayPal or your credit card. We accept Visa and Mastercard.

What are the returns/exchange policy?

Our Returns Policy is just a click away: See Returns & Exchange in the left help menu

What if my goods are damaged or faulty?

We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.